Terms of Service

Last updated: December 15, 2025

These Terms of Service (“Terms”) are a legal agreement between you (“you,” “Client”) and Paws Poop Care LLC, doing business as Doo Away (“Doo Away,” “we,” “us,” or “our”). These Terms govern your use of our website and any services we provide.

By using our website, requesting a quote, scheduling service, or receiving services from Doo Away, you agree to these Terms.

If you do not agree, do not use our website or services.

1) Services

Doo Away provides pet waste removal services, including recurring service visits and one-time cleanups (where available). Service availability depends on our service area, routing, staffing, and scheduling.

We reserve the right to refuse, pause, or discontinue service at our discretion, including for safety concerns, access issues, nonpayment, suspected fraud, or repeated policy violations.

2) Service Policies Incorporated by Reference

Our service rules are described in our Client Policy Book (including access requirements, safety rules, scheduling rules, cancellations/rescheduling, billing rules, and fees). The Client Policy Book is incorporated into these Terms by reference.

If there is a conflict between these Terms and the Client Policy Book regarding service-specific rules, the Client Policy Book controls.

3) Eligibility

You must be at least 18 years old to use our Services.

4) Client Responsibilities

You agree to:

• Provide accurate and current information (name, address, contact info, gate instructions, dog info, etc.).
• Ensure we can safely access the yard on your scheduled service day.
• Secure dogs as required for safe service.

If we cannot safely access your yard (for example: locked gate, unsafe dog), we may treat the visit as missed or incomplete per the Client Policy Book.

5) Scheduling and Arrival Windows

We route by area and do not guarantee specific arrival times. Any ETA or “on the way” notification is an estimate and may change due to traffic, weather, equipment issues, or routing.

6) Billing and Payments

Recurring services are billed per visit and are charged according to the billing cycle described in the Client Policy Book.

Payments are processed using third-party providers (including Stripe) and/or our billing platform (Sweep&Go). Credit card information is managed by those providers, and we typically only have limited visibility (such as last four digits and expiration date).

2025 Doo Away Client Policy Book

7) Cancellations, Pauses, and Rescheduling

Cancellation, pause, and rescheduling rules are governed by the Client Policy Book, including any notice requirements and applicable fees.

8) Communications (Service + Marketing)

By providing your phone number and/or email, you agree that we may contact you for service-related purposes (examples: confirmations, access issues, scheduling changes, billing, support).

If you opt in, we may send automated text notifications related to service. You can opt out at any time by replying “STOP.”

2025 Doo Away Client Policy Book

If you subscribe to marketing communications, you can opt out:

• Email: via the unsubscribe link (when provided) or by contacting us
• SMS: by replying STOP

Message and data rates may apply depending on your carrier.

9) Promotions and Referral Programs

Promotions, discounts, referral programs, and affiliate/partner programs may have additional terms. If those terms conflict with these Terms, the promotion’s written terms control for that promotion.

We may change or end promotions at any time unless prohibited by law.

10) Website Use

You agree not to:

• misuse the website,
• attempt unauthorized access,
• interfere with performance or security,
• or use the website for unlawful purposes.

All site content (text, logos, design, graphics) is owned by Doo Away or licensed to us and may not be used without permission.

11) Disclaimers

We aim to provide thorough, dependable service, but results may vary due to conditions beyond our control (grass height, leaves, snow cover, obstacles, limited access, etc.). We do not guarantee that every piece of waste will be found on every visit.

12) Limitation of Liability

To the fullest extent permitted by law, Doo Away will not be liable for indirect, incidental, special, consequential, or punitive damages.

To the fullest extent permitted by law, Doo Away’s total liability for any claim related to services will not exceed the amount you paid to Doo Away for the specific service(s) giving rise to the claim.

13) Indemnification

You agree to indemnify and hold harmless Doo Away and its owners, employees, and contractors from claims arising out of:

• unsafe conditions on your property,
• failure to secure animals,
• your breach of these Terms,
• or your misuse of the website.

14) Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

15) Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a revised “Last updated” date. Continued use of the website or services after changes means you accept the updated Terms.

16) Contact

Email: [email protected]

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