Privacy Policy

Last updated: December 15, 2025

This Privacy Policy explains how Paws Poop Care LLC (d/b/a Doo Away) (“Doo Away,” “we,” “us,” “our”) collects, uses, and shares information when you visit dooawaypoop.com, contact us, or use our services (the “Services”).

If you do not agree with this Policy, please do not use our Services. Questions? Contact [email protected].

1) Information We Collect

A. Information you provide to us

We may collect information you provide when you contact us, request a quote, sign up for service, or communicate with us, such as:

• Name
• Phone number
• Email address
• Service address and billing address
• Contact preferences
• Information about your dogs (e.g., name, count, special instructions)
• Information about your yard (e.g., gate access, hazards, notes)

B. Payment information

We do not store full credit card numbers. Payments are processed by third-party providers such as Stripe and/or our billing platform (Sweep&Go). Those providers receive and process payment information according to their own policies. (We typically only see limited payment details such as the last four digits and expiration date.)

2025 Doo Away Client Policy Book

C. Information automatically collected (website usage)

When you visit our website, we may automatically collect certain information such as:

• IP address
• Device and browser type
• Pages viewed and actions taken
• Referring/exit pages
• Approximate location (derived from IP)
• Cookies and similar tracking data

2) How We Use Information

We may use your information to:

• Provide and perform Services
• Schedule visits and manage your account
• Process payments and prevent fraud
• Communicate with you (service updates, confirmations, support)
• Improve our website, marketing, and customer experience
• Measure ad performance and website usage
• Comply with legal obligations

3) How We Share Information

We may share information with:

• Service providers that help us operate (billing/payment processors, website hosting, analytics, communications tools)
• Payment processors (e.g., Stripe) and billing platforms (e.g., Sweep&Go) to process transactions
• Advertising and analytics partners (see Cookies/Tracking below)
• Legal/Compliance if required by law, subpoena, or to protect rights/safety
• Business transfers (if we are involved in a merger, acquisition, or sale)

We do not sell your personal information.

4) Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies (including pixels) to:

• Understand how our website is used
• Improve performance and user experience
• Measure marketing effectiveness
• Support advertising and retargeting campaigns

These technologies may include:

• Google Analytics
• Google Ads conversion tracking / remarketing
• Meta (Facebook/Instagram) Pixel

Your choices

You can control cookies through your browser settings (block, delete, or limit cookies). Blocking cookies may affect certain site functionality.

Some advertising platforms also provide opt-out tools for interest-based ads.

5) Text Messages and Email Marketing

Service messages

We may send service-related emails and texts (examples: confirmations, schedule changes, access issues, billing notices).

Marketing messages

If you opt in, we may send promotional emails and/or texts (examples: seasonal promos, referral reminders, service announcements).

You can opt out at any time:

• SMS: Reply STOP
• 2025 Doo Away Client Policy Book
• Email: Use the unsubscribe link (when provided) or contact us at [email protected]

Message/data rates may apply depending on your carrier.

6) Data Retention

We keep personal information as long as reasonably necessary to:

• provide Services,
• maintain business records,
• comply with legal/tax requirements,
• resolve disputes,
• and enforce agreements.

When we no longer need information, we delete it or anonymize it when feasible.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

8) Children’s Privacy

Our Services are not intended for children under 18, and we do not knowingly collect personal information from minors.

9) Do Not Track

Some browsers offer “Do Not Track” signals. There is no consistent industry standard for responding to these signals, so we do not currently respond to them.

10) Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correct, or delete certain personal information.

To make a request, email [email protected].

11) Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised “Last updated” date.

12) Contact

Email: [email protected]

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